RESOLVED: Possible disruptions to the TCC Call Center’s Phone Line.

The College’s Internet Service Provider has completed all repairs and all systems are fully operational.   Thank you, TCC Help Desk http://askit.tcc.fl.edu     ***Information Technology will never request your password, birth date or related personal information via email. If you receive an email requesting this information, please report it to the Help Desk.***   …

Attention: Possible disruptions to the TCC Call Center’s Phone Line.

The College’s Internet Service Provider experienced a hardware failure that they are working to repair.  This may cause intermittent outages that can impact the TCC Call Center’s phone line. We apologize for this inconvenience and ask that if you are not able to reach the Call Center, please try your call again at a later …

Firewall Issue

We are currently experiencing a problem with the TCC’s Firewall that is causing connectivity issues on campus as well as with the TCC VPN.   We are working to resolve the issue and hope to have it corrected as soon as possible.  Once the issue has been resolved, we will notify the campus.   We apologize …

Holiday Phone Message

If you would like to forward your phone to the holiday message, please see the Knowledge Base article How to Use Call Forwarding:   https://tcc.teamdynamix.com/TDClient/KB/ArticleDet?ID=44805   In the future, if you wish to forward your phones to the holiday message, you will follow this same process.  Please make sure you bookmark this article to refer back …

Zoom Meeting Requirement

Beginning July 19th, Zoom will require that all meetings have a Passcode or a Waiting Room enabled.  For meetings that do not have either a Passcode or Waiting Room enabled by July 19th, Zoom will enable a Waiting Room for you.   For steps on How to Enable a Waiting Room and Add a Passcode …

TCC Systems Maintenance: Friday, July 3 – Saturday, July 4, 2020

Description:  The IT Department will be performing maintenance to TCC systems that are used to manage passwords.  If you change your password during this time, it may take 6 – 8 hours for the change to take effect.    Users Affected:  Faculty, Staff & Students   Schedule:  9:00PM Friday, July 3  – 6:00AM Saturday, July …

Resolved: Telephone Issue

The nationwide T-Mobile outbound dial issue has been resolved and all systems are fully functional.   Thank you,   TCC Help Desk http://askit.tcc.fl.edu     ***Information Technology will never request your password, birth date or related personal information via email. If you receive an email requesting this information, please report it to the Help Desk.*** …

Telephone Issue

Some users may experience an outbound dial issue as a result of a nationwide T-Mobile outage. This is not an issue with the TCC telephone system.  Once the issue has been resolved, we will notify the campus.   Thank you,   TCC Help Desk http://askit.tcc.fl.edu     ***Information Technology will never request your password, birth …

Resolved: TeamDynamix Issue

The TeamDynamix issue has been resolved and the system is fully operational.   Thank you,   TCC Help Desk http://askit.tcc.fl.edu     ***Information Technology will never request your password, birth date or related personal information via email. If you receive an email requesting this information, please report it to the Help Desk.***   TW   …

TeamDynamix Issue

We are currently experiencing an issue accessing TeamDynamix.  Our service provider is aware of the issue and is working to restore service as quickly as possible.  We will provide updates as they are available.   Thank you, TCC Help Desk http://askit.tcc.fl.edu     ***Information Technology will never request your password, birth date or related personal …