IT Help Desk News Information Technology (IT) is pleased to offer new ways to contact the Help Desk and to stay up-to-date on technology issues at the College. In addition to calling, you can now contact us through webchat, Facebook, Twitter and text message. And if you follow us on Facebook and Twitter you will be able to quickly receive important IT updates and information.
We will be piloting these new technologies for the next few weeks before we provide students the ability to contact the enrollment call center using these same technologies. So we would appreciate it if you would give some of these a try and let us know how they work for you and if you experience any problems.
Webchat
On the Help Desk web page at http://askit.tcc.fl.edu there is a new link to “Chat with Us.” Clicking this link will open a window to start a web chat with a member of our staff.
Facebook
On Facebook, find us @TCCaskIT or search for “tcc askit”. Once on our page you will see a button labelled “Send Message.” Clicking that during our normal business hours will start a Facebook Messenger session with a member of our staff. And if you like and follow us you will see our system and services notifications appear in your newsfeed.
Twitter
The IT Help Desk is on Twitter @TCCaskIT. Follow us to receive the latest system and services notifications, or you can contact the Help Desk during our normal business hours by sending a direct message to @tccaskit
Text Message (SMS)
Simply send a text message to (850) 201-8545 during our normal business hours to be connected to a member of our staff. Please note that standard message rates will apply to the use of text messaging.
We will be piloting these new technologies for the next few weeks before we provide students the ability to contact the enrollment call center using these same technologies. So we would appreciate it if you would give some of these a try and let us know how they work for you and if you experience any problems.
Webchat
On the Help Desk web page at http://askit.tcc.fl.edu there is a new link to “Chat with Us.” Clicking this link will open a window to start a web chat with a member of our staff.
On Facebook, find us @TCCaskIT or search for “tcc askit”. Once on our page you will see a button labelled “Send Message.” Clicking that during our normal business hours will start a Facebook Messenger session with a member of our staff. And if you like and follow us you will see our system and services notifications appear in your newsfeed.
The IT Help Desk is on Twitter @TCCaskIT. Follow us to receive the latest system and services notifications, or you can contact the Help Desk during our normal business hours by sending a direct message to @tccaskit
Text Message (SMS)
Simply send a text message to (850) 201-8545 during our normal business hours to be connected to a member of our staff. Please note that standard message rates will apply to the use of text messaging.
We hope that you find these new means of contacting the Help Desk to be useful and convenient. And following us on Facebook and Twitter will allow you to receive system and service updates as soon as we post them. We look forward to your feedback on these new services.
—Bret
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Bret Ingerman
Vice President for Information Technology
Tallahassee Community College
444 Appleyard Drive
Tallahassee, FL 32304-2895
ingermab@tcc.fl.edu
850-201-6082 (phone)
850-201-8593 (fax)
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Bret Ingerman
Vice President for Information Technology
Tallahassee Community College
444 Appleyard Drive
Tallahassee, FL 32304-2895
ingermab@tcc.fl.edu
850-201-6082 (phone)
850-201-8593 (fax)
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***Due to Florida’s very broad public records law, most written communications to or from Tallahassee Community College employees regarding College business are public records, available to the public and media upon request. Therefore, this email communication and your response may be subject to public disclosure.***